Reference

Know How Your Data Is Used

Live Casino, Book of Dead, Rocket Crash, and Basketball Betting each create account, session, and wallet records that our Privacy Policy explains in plain terms.

Account data explainedDANA and QRIS recordsDevice checksSupport request path
naga333 Know How Your Data Is Used
CONTACT PATHS

Reach Us About Privacy Requests

A privacy question should not get lost in general chat, so we keep clear routes for data requests.

Live chat Open the chat bubble in the lobby between 10:00 and 02:00 WIB. Tell us the request is about privacy, then confirm your phone number and username before we discuss account data.
WhatsApp support Message our support line from the number linked to your account. We may ask for a DANA, OVO, GoPay, or QRIS transaction reference to confirm wallet ownership before changing privacy records.
Email request Send written privacy requests to [email protected] with your username, registered phone number, and the change you want. We reply with the next identity step before any account data is changed.
DATA CARE

Controls That Protect Your Account Data

Your account data moves through fixed checks rather than open staff access. We separate login records, wallet references, support messages, and gameplay session IDs so each team sees only what it needs.

Account signup data

When you join, we collect your username, phone number, password record, and referral source if provided. This lets us create the account, prevent duplicate access, and connect future support requests to the right profile.

Wallet record handling

For DANA, OVO, GoPay, and QRIS, we store payment references, status, time, and account-matching details. We use those records to confirm deposits, process withdrawals, and trace wallet questions without storing your app password.

Device and login checks

Go to Account, then Security, then Devices to see recent access records. We log device type, browser, IP range, and time so unusual sign-ins can be checked before wallet changes continue.

Cookie choices

Cookies help keep your session active, remember language preference, and measure page errors. You can clear them through your browser Settings, then Site Settings, then Cookies, though sign-in may be required again.

Retention rules

We keep account, wallet, and support records only as long as needed for service, dispute handling, fraud checks, and legal obligations. When retention is no longer required, records are deleted or separated from your profile.

Correction requests

If your phone number, email, or wallet name is wrong, contact us before making another transaction. We confirm identity first, then update the record and keep an audit trail of the change.

Answers Before You Share Data

Privacy questions often come up before you open an account or add a wallet method. These answers explain the practical parts: what we collect, why we ask for it, how you can change it, and which support path to use when something needs checking.

We collect your username, phone number, password record, device details, IP range, and referral source if you provide one. These details let us create access, protect your login, and connect future support cases to your account.

No. We keep payment references, time stamps, status, and account-matching details, not your payment app password. Those records help us match deposits, verify withdrawals, and answer wallet questions tied to your account.

Contact live chat, WhatsApp support, or [email protected] with your username and registered phone number. We confirm identity first, then update details such as phone number, email, or wallet name where local law permits.

Yes, you can ask by email with your username and registered phone number. Some records may need to stay for transaction checks, dispute handling, or legal duties before removal can be completed.

Device and IP records help us spot unusual sign-ins, protect wallet changes, and keep session access stable. You can check recent access from Account, Security, then Devices after you sign in.

Only team members assigned to support and privacy handling can access those messages. If a case involves a wallet issue, limited transaction references may be shared with payment operations to resolve the request.

Simple corrections are usually handled after identity checks during 10:00 to 02:00 WIB service hours. Data export or deletion requests may take longer because wallet records and legal retention duties must be checked first.